:root {
  color-scheme: light;
  --bg: #f5f7fb;
  --surface: #ffffff;
  --surface-2: #f8fafc;
  --border: #e4e9f2;
  --border-strong: #d3dbe7;
  --text: #0f172a;
  --text-soft: #344054;
  --muted: #667085;
  --primary: #2f80ed;
  --primary-strong: #1d6fe0;
  --primary-soft: #eaf3ff;
  --primary-border: #cfe3ff;
  --success: #12b76a;
  --success-soft: #ecfdf3;
  --success-border: #abefc6;
  --warning: #b54708;
  --warning-soft: #fffaeb;
  --warning-border: #fedf89;
  --danger: #d92d20;
  --danger-soft: #fef3f2;
  --danger-border: #fecdca;
  --radius: 14px;
  --shadow: 0 1px 2px rgba(16, 24, 40, .04), 0 12px 32px rgba(16, 24, 40, .06);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, "Segoe UI", sans-serif;
  font-synthesis: none;
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
html { min-width: 320px; scroll-behavior: smooth; }
body {
  margin: 0;
  min-height: 100dvh;
  background:
    radial-gradient(900px 420px at 12% -10%, #e9f2ff 0%, rgba(233, 242, 255, 0) 70%),
    var(--bg);
  color: var(--text);
  font-size: 15px;
  line-height: 1.55;
  -webkit-font-smoothing: antialiased;
  -webkit-text-size-adjust: 100%;
}
button, input, textarea, select { font: inherit; }
button, a { -webkit-tap-highlight-color: transparent; touch-action: manipulation; }
button { cursor: pointer; color: inherit; }
button:disabled { cursor: not-allowed; opacity: .6; }
a { color: var(--primary-strong); }
svg { display: block; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
h1, h2, h3, p { margin-top: 0; }
h1 { margin-bottom: 14px; font-size: clamp(2rem, 4vw, 2.8rem); line-height: 1.08; letter-spacing: -.045em; font-weight: 760; }
h2 { margin-bottom: 4px; font-size: 1.08rem; letter-spacing: -.015em; font-weight: 700; }
h3 { margin-bottom: 8px; font-size: .92rem; font-weight: 700; }
p { margin-bottom: 0; }
:focus-visible { outline: 3px solid rgba(47, 128, 237, .38); outline-offset: 2px; }
::selection { color: #fff; background: var(--primary); }

.skip-link {
  position: fixed; z-index: 1000; top: 10px; left: 10px; padding: 11px 15px;
  border-radius: 8px; background: var(--primary); color: #fff; font-weight: 650;
  text-decoration: none; transform: translateY(-160%);
}
.skip-link:focus { transform: none; }

.topbar {
  position: sticky; z-index: 20; top: 0;
  border-bottom: 1px solid rgba(228, 233, 242, .9);
  background: rgba(255, 255, 255, .92);
  backdrop-filter: blur(10px);
}
.topbar-inner {
  display: flex; align-items: center; justify-content: space-between; gap: 16px;
  width: min(1080px, calc(100% - 40px)); margin: 0 auto; min-height: 66px;
}
.brand { display: flex; align-items: center; gap: 11px; min-height: 44px; color: var(--text); text-decoration: none; }
.brand-mark {
  display: grid; flex: 0 0 38px; width: 38px; height: 38px; place-items: center;
  border: 1px solid #1d6fe0; border-radius: 10px; background: var(--primary); color: #fff;
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: .88rem; font-weight: 800; letter-spacing: -.06em;
  box-shadow: 0 4px 12px rgba(47, 128, 237, .2);
}
.brand-copy strong { display: block; font-size: .88rem; line-height: 1.2; letter-spacing: .01em; }
.brand-copy small { display: block; margin-top: 1px; color: var(--muted); font-size: .66rem; font-weight: 650; letter-spacing: .12em; text-transform: uppercase; }
.topnav { display: flex; align-items: center; gap: 4px; }
.topnav a {
  display: inline-flex; align-items: center; min-height: 44px; padding: 0 13px;
  border-radius: 9px; color: var(--text-soft); font-size: .86rem; font-weight: 600; text-decoration: none;
}
.topnav a:hover { color: var(--primary-strong); background: var(--primary-soft); }

.page { width: min(1080px, calc(100% - 40px)); margin: 0 auto; padding: 48px 0 64px; }

.hero { max-width: 760px; margin-bottom: 34px; }
.hero.compact { margin-bottom: 28px; }
.eyebrow {
  margin-bottom: 10px; color: var(--primary-strong); font-size: .7rem; font-weight: 800;
  letter-spacing: .15em; text-transform: uppercase;
}
.hero-lead { max-width: 680px; color: var(--text-soft); font-size: 1.02rem; }
.hero-points { display: flex; flex-wrap: wrap; gap: 8px; margin: 20px 0 0; padding: 0; list-style: none; }
.hero-points li {
  padding: 6px 11px; border: 1px solid var(--primary-border); border-radius: 999px;
  background: var(--primary-soft); color: var(--primary-strong); font-size: .74rem; font-weight: 650;
}
.layout { display: grid; grid-template-columns: minmax(0, 1.7fr) minmax(260px, .8fr); gap: 22px; align-items: start; }
.layout.narrow { grid-template-columns: minmax(0, 1fr); max-width: 680px; }
.side { display: grid; gap: 18px; }

.card {
  padding: 24px; border: 1px solid var(--border); border-radius: var(--radius);
  background: var(--surface); box-shadow: var(--shadow);
}
.card + .card { margin-top: 0; }
.card-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; margin-bottom: 20px; }
.card-head p { color: var(--muted); font-size: .84rem; }
.form-card { padding: 26px; }
.tag {
  flex: 0 0 auto; padding: 5px 9px; border: 1px solid var(--primary-border); border-radius: 999px;
  background: var(--primary-soft); color: var(--primary-strong); font-size: .66rem; font-weight: 750;
  letter-spacing: .08em; text-transform: uppercase;
}

.alert { margin-bottom: 18px; padding: 12px 14px; border: 1px solid; border-radius: 10px; font-size: .88rem; font-weight: 560; }
.alert-error { border-color: var(--danger-border); background: var(--danger-soft); color: #912018; }
.alert-warning { border-color: var(--warning-border); background: var(--warning-soft); color: #93370d; }

.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.field { margin-bottom: 17px; min-width: 0; }
.field > label, .secret-box label { display: block; margin-bottom: 7px; color: var(--text); font-size: .82rem; font-weight: 650; }
.optional { margin-left: 5px; color: var(--muted); font-size: .72rem; font-weight: 550; }
.hint { margin-top: 7px; color: var(--muted); font-size: .76rem; }
.counter { margin-top: 5px; color: #98a2b3; font-size: .72rem; text-align: right; font-variant-numeric: tabular-nums; }
.counter.warn { color: var(--warning); }

input[type="text"], input[type="password"], input[type="email"], select, textarea {
  display: block; width: 100%; min-height: 46px; padding: 10px 12px;
  border: 1px solid var(--border-strong); border-radius: 9px; background: var(--surface);
  color: var(--text); transition: border-color .15s, box-shadow .15s;
}
textarea { min-height: 150px; resize: vertical; }
input::placeholder, textarea::placeholder { color: #98a2b3; }
input:focus, select:focus, textarea:focus { border-color: var(--primary); box-shadow: 0 0 0 3px rgba(47, 128, 237, .13); outline: none; }
input:invalid:not(:placeholder-shown), textarea:invalid:not(:placeholder-shown) { border-color: #f0b4ae; }
.mono { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-variant-numeric: tabular-nums; }

.upload {
  padding: 14px; border: 1px dashed var(--border-strong); border-radius: 10px; background: var(--surface-2);
}
.upload input[type="file"] { display: block; width: 100%; min-height: 44px; color: var(--text-soft); font-size: .84rem; }
.upload input[type="file"]::file-selector-button {
  min-height: 44px; margin-right: 12px; padding: 0 14px; border: 1px solid var(--border-strong);
  border-radius: 8px; background: var(--surface); color: var(--text); font: inherit; font-size: .82rem;
  font-weight: 650; cursor: pointer;
}
.preview { margin-top: 14px; }
.preview img {
  display: block; width: 100%; max-width: 420px; max-height: 260px; object-fit: contain;
  border: 1px solid var(--border); border-radius: 9px; background: #fff;
}
.honeypot { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }

.privacy-line { margin: 4px 0 18px; color: var(--muted); font-size: .76rem; }
.actions { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; }
.actions.stacked { align-items: stretch; }
.actions.stacked .button { justify-content: center; }
.button {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  min-height: 46px; padding: 0 18px; border: 1px solid transparent; border-radius: 9px;
  font-size: .86rem; font-weight: 700; text-decoration: none; transition: background .15s, border-color .15s, transform .05s;
}
.button:active { transform: translateY(1px); }
.button.primary { background: var(--primary); border-color: #1d6fe0; color: #fff; box-shadow: 0 4px 12px rgba(47, 128, 237, .2); }
.button.primary:hover { background: var(--primary-strong); }
.button.ghost { border-color: var(--border-strong); background: var(--surface); color: var(--text-soft); }
.button.ghost:hover { border-color: var(--primary-border); color: var(--primary-strong); background: var(--primary-soft); }
.button.small { min-height: 44px; padding: 0 12px; font-size: .78rem; }

.steps { margin: 12px 0 0; padding-left: 20px; color: var(--text-soft); font-size: .84rem; }
.steps li { margin-bottom: 10px; padding-left: 3px; }
.steps strong { color: var(--text); }
.note-card { background: linear-gradient(180deg, #fbfdff, #f6faff); }
.small { margin-top: 10px; color: var(--muted); font-size: .78rem; }

.result-wrap { max-width: 820px; margin: 0 auto; }
.result-card { padding: 30px; }
.success-mark, .error-mark {
  display: grid; width: 48px; height: 48px; margin-bottom: 18px; place-items: center;
  border-radius: 50%; font-size: 1.2rem; font-weight: 800;
}
.success-mark { border: 1px solid var(--success-border); background: var(--success-soft); color: var(--success); }
.error-mark { border: 1px solid var(--danger-border); background: var(--danger-soft); color: var(--danger); }
.secret-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin: 24px 0 18px; }
.secret-box { min-width: 0; }
.copy-row { display: flex; gap: 8px; }
.copy-row input { min-width: 0; flex: 1 1 auto; }
.summary-grid, .meta-row {
  display: grid; grid-template-columns: 1fr 1fr; gap: 14px 20px;
  margin: 22px 0; padding: 18px 0 0; border-top: 1px solid var(--border);
}
.summary-grid div, .meta-row div { min-width: 0; }
dt { margin-bottom: 3px; color: var(--muted); font-size: .7rem; font-weight: 750; letter-spacing: .08em; text-transform: uppercase; }
dd { margin: 0; color: var(--text-soft); font-size: .88rem; overflow-wrap: anywhere; }
.meta-row { grid-template-columns: repeat(3, 1fr); margin: 0 0 22px; padding-top: 0; border-top: 0; }

.ticket-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 18px; margin-bottom: 26px; }
.ticket-head h1 { margin-bottom: 0; font-size: clamp(1.35rem, 3vw, 2rem); letter-spacing: -.02em; }
.ticket-id { overflow-wrap: anywhere; }
.pill {
  display: inline-flex; align-items: center; min-height: 26px; padding: 3px 10px; border-radius: 999px;
  border: 1px solid var(--border-strong); background: var(--surface-2); color: var(--text-soft);
  font-size: .72rem; font-weight: 700; white-space: nowrap;
}
.status-open, .status-new { border-color: var(--primary-border); background: var(--primary-soft); color: var(--primary-strong); }
.status-pending { border-color: var(--warning-border); background: var(--warning-soft); color: var(--warning); }
.status-in_progress { border-color: #c7d7fe; background: #eef4ff; color: #3538cd; }
.status-resolved { border-color: var(--success-border); background: var(--success-soft); color: #027a48; }
.status-closed { border-color: var(--border-strong); background: var(--surface-2); color: var(--muted); }
.description { padding: 18px 0 4px; border-top: 1px solid var(--border); }
.description p { white-space: pre-wrap; overflow-wrap: anywhere; color: var(--text-soft); }
.conversation { margin-top: 22px; padding-top: 18px; border-top: 1px solid var(--border); }
.reply {
  margin-top: 10px; padding: 14px 15px; border: 1px solid var(--border); border-radius: 10px;
  background: var(--surface-2);
}
.reply header { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; margin-bottom: 7px; }
.reply header span { color: var(--muted); font-size: .72rem; }
.reply p { white-space: pre-wrap; overflow-wrap: anywhere; color: var(--text-soft); font-size: .88rem; }
.empty { color: var(--muted); font-size: .86rem; }

.footer { border-top: 1px solid var(--border); background: rgba(255, 255, 255, .7); }
.footer-inner {
  display: flex; flex-wrap: wrap; justify-content: space-between; gap: 8px 20px;
  width: min(1080px, calc(100% - 40px)); margin: 0 auto; padding: 20px 0;
  color: var(--muted); font-size: .74rem;
}

@media (max-width: 860px) {
  .layout { grid-template-columns: 1fr; }
  .side { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 680px) {
  .topbar-inner, .page, .footer-inner { width: calc(100% - 28px); }
  .page { padding: 30px 0 46px; }
  .topnav a { padding: 0 9px; font-size: .8rem; }
  .brand-copy small { display: none; }
  .form-grid, .secret-grid, .summary-grid, .meta-row { grid-template-columns: 1fr; }
  .side { grid-template-columns: 1fr; }
  .card, .form-card, .result-card { padding: 19px; }
  .ticket-head { align-items: flex-start; flex-direction: column; }
  .actions .button { flex: 1 1 100%; }
}
@media (prefers-reduced-motion: reduce) {
  html { scroll-behavior: auto; }
  *, *::before, *::after { transition: none !important; animation: none !important; }
}